How to Verify my Account

This article will take you through the steps on how to verify your account in order to access your Live URL settings. This guide will also take you through how to troubleshoot common issues such as being looped back to a verification message each visit to your dashboard or receiving an error upon verifying your account.

 

In this article, you will learn:

• How to Verify your Account via Email
• How to Verify your Account via Instagram or Facebook
• How to Troubleshoot Verifications Errors
• I'm Asked to Verify Each Time I Visit my Dashboard

How to Verify your Account via Email

Step 1 Open a tab with your Live URL.

Step 2 Click on Verify Now.

Step 3 Click on Email me a link.

Step 4 You will receive an email from "Grin" or the brand you are collaborating with.

Step 5 In the email, click on Verify.

Step 6 Once verified you will be redirected to the "Settings" tab of your Live URL (Dahsboard).

How to Verify your Account via Instagram or Facebook

Step 1 Open a tab with your Live URL.

Step 2 Click on Verify Now.

Step 3 Click on Login to Instagram or Login to Facebook.

Step 4 You will then be direct to Facebook. Login to the Facebook account that your Instagram is linked with.

Step 5 Select your Instagram account and click Next.

Step 6 Select the Facebook page that your Instagram is linked with and click Next.

Step 7 Enable all the permissions and click Done.

Step 8 Lastly, click on OK and you should then have access to your "Settings" tab, which indicates that you've successfully verified your account.

How to Troubleshoot Verifications Errors

The most common issues during the account verification process are running into an error message or being lead back to a verification message. If you are receiving either a "Verification Failed" or a "Your session has timed out, refreshing" error message, then please follow the steps below to resolve these issues. If you are still unable to verify your account after following these steps please email support@grin.co.

Step 1 Open a new tab with your Live URL.

Step 2 Right-click on the screen and select Inspect.

Step 3 Click on Applications.

Step 4 Double click on Cookies

Step 5 Righ-click on the URL the contains grin.live and select clear.

Step 6 Click on Verify now and follow the steps in the prior section.

 

I'm Asked to Verify Each Time I Visit my Dashboard

If you are asked to verify your account each time you visit your dashboard, then this will be due to the type of browser you are using. When verifying your account, a token will be saved within your browser's cookies. This token indicates to our system that you have already verified your account using that specific browser. If you are asked to verify repeatedly, then keep an eye out for the following.

1. Clearing your cookies & cache - This will remove the verification token from your cookies.
2. Using different devices and/or browsers - The token will not exist in the new browser/device so you'll be asked to verify again.
3. Using a private/incognito window - Private/incognito windows do not save cookies so the verification token will not be saved, which will lead to repeatedly having to verify.
4. Verifying via Instagram direct messages - Similar to privates windows, IG's in-app browser does not save cookies, so you'll be asked to verify each time.