How to Manage Fulfillment

The Fulfillment tab allows you to view the shipment status and tracking, mark the fulfillment status, etc. of the product(s) that are sent to your influencers. You are also able to filter for influencers based on the fulfillment status, shipment status, shipment delivery date, campaign content, and uploaded files.

Learn:

Label Fulfillment Status

Step 1 Click Program and select Campaigns.

Step 2 Click the Campaign Work Room icon.

fulfillment_1.gif

Step 3 Click on the Fulfillment tab. 

fulfillment_2.gif

Step 4 Select your influencers and click the blue checkmark.

Fulfilmment_1.gif

Step 5 Click Mark as Fulfilled or Mark as Unfulfilled

Fulfillment_2.gif

Note

If your eCommerce store is integrated with GRIN, then once an order is placed and fulfilled in the e-commerce store it will automatically be labeled as fulfilled within GRIN.   

 

Create a Shopify Order

Step 1 Click Program and select Campaigns.

Step 2 Click the Campaign Work Room icon.

fulfillment_1.gif

Step 3 Click on the Fulfillment tab. 

fulfillment_2.gif

Step 4 Select your influencers and click the blue checkmark.

Fulfilmment_1.gif

Step 5 Click on Create Shopify Draft Order or Create Shopify Order. 

Note

A Shopify Draft Order will pop up in your Shopify e-commerce store to be approved for shipment. This would be a good way to send a test order to your e-commerce store. A Shopify Order will be automatically placed and processed in your Shopify e-commerce store. 

Fulfillment_3.gif  

Export Influencer Fulfillment Reports

Step 1 Click Program and select Campaigns.

Step 2 Click the Campaign Work Room icon.

fulfillment_1.gif

Step 3 Click on the Fulfillment tab. 

fulfillment_2.gif

Step 4 Select your influencers and click the blue checkmark.

Fulfilmment_1.gif

Step 5 Click on CSV Export or Shopify Customer Export. 

Note

The exports pull in the influencer's name, E-mail, complete address, and product details. 

Fulfillment_4.gif

Send Fulfillment Emails or Alerts

Step 1 Click Program and select Campaigns.

Step 2 Click the Campaign Work Room icon.

fulfillment_1.gif

Step 3 Click on the Fulfillment tab.

 fulfillment_2.gif

Step 4 Select your influencers and click the blue checkmark.

Fulfilmment_1.gif


Step 5 Click Send Email or Send Alert

Note

Create an email template to easily send mass emails to update influencers on fulfillment status, product alerts, etc.

Fulfillment_5.gif

Why the Shipping Statuses of your Orders are not Updating. 

The order statuses that are shown in the "Fulfillment" section of your campaign are directly tied to the e-commerce store you have integrated with your brand. If you notice the statuses of your orders are not updated, then you will first want to review the statuses within your store.

If the statuses are not updated in your store, then it will also be the reason why they have not updated in GRIN as will pull that information directly from your store. If the statuses of your GRIN orders are updated in your store, and not in the campaign, then contact support at support@grin.co

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.