Learn how to:
- Label Fulfillment Status
- Create an eCommerce Order
- Export Influencer Fulfillment Reports
- Send Fulfillment Emails or Alerts
- Why the Shipping Statuses of your Orders are not Updating
Label Fulfillment Status
Step 1 Click Program and select Campaigns.
Step 2 Click the Campaign Work Room icon.
Step 3 Click on the Fulfillment tab.
Step 4 Select your influencers and click the blue checkmark.
Step 5 Click Mark as Fulfilled or Mark as Unfulfilled.
Note
If your eCommerce store is integrated with GRIN, then once an order is placed and fulfilled in the e-commerce store it will automatically be labeled as fulfilled within GRIN.
Create an eCommerce Order
Step 1 Click Program and select Campaigns.
Step 2 Click the Campaign Work Room icon.
Step 3 Click on the Fulfillment tab.
Step 4 Select your influencers and click the blue checkmark.
Step 5 Click on Create [eCommerce Store] Draft Order or Create [eCommerce Store] Order.
Note
A Draft Order will pop up in your eCommerce store to be approved for shipment. This would be a good way to send a test order to your eCommerce store. An [eCommerce store] Order will be automatically placed and processed in your eCommerce store.
Export Influencer Fulfillment Reports
Step 1 Click Program and select Campaigns.
Step 2 Click the Campaign Work Room icon.
Step 3 Click on the Fulfillment tab.
Step 4 Select your influencers and click the blue checkmark.
Note
The exports pull in the influencer's name, E-mail, complete address, and product details.
Send Fulfillment Emails or Alerts
Step 1 Click Program and select Campaigns.
Step 2 Click the Campaign Work Room icon.
Step 3 Click on the Fulfillment tab.
Step 4 Select your influencers and click the blue checkmark.
Note
Create an email template to easily send mass emails to update influencers on fulfillment status, product alerts, etc.
Why the Shipping Statuses of your Orders are not Updating.
The order statuses that are shown in the "Fulfillment" section of your campaign are directly tied to the eCommerce store you have integrated with your brand. If you notice the statuses of your orders are not updated, then you will first want to review the statuses within your store.
If the statuses are not updated in your store, then it will also be the reason why they have not updated in GRIN as will pull that information directly from your store. If the statuses of your GRIN orders are updated in your store, and not in the campaign, then contact support at support@grin.co.
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