How to Allow Instagram Story Access

If your creator has not authenticated their Instagram account, then GRIN will be prevented from pulling in their Instagram stories and metrics. However, creators can authenticate their Instagram accounts from their Live URL at any time, even if they've already connected their Instagram accounts without authenticating previously. 

Note

In order to authenticate, your creator will need to have a Facebook Business page connected to an Instagram Business/Creator account. See our help article to learn more on connecting Instagram Business accounts with Facebook Business pages. 

Step 1 Within your Live URL, click the Network Connections tab.

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 Step 2 Click on Allow Story Access for your Instagram.

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Note

It is important to be logged into the Facebook your Instagram business/creator account is connected to. However, if you are not logged into a Facebook on your device, you will be redirected to Facebook to begin the steps to log in. 

 

Step 3 Enter your Instagram handle and click on Connect.

Note

Ensure that you are only using the username *without* the @ sign. Instagram URLs will also result in an error.

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Step 4 Click on Continue as... or Log in to another account if you are not logged in to the correct Facebook page on your device.

Note

If you are not already logged into your Facebook page on your device you will be directed to Facebook in order to do so.

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Step 5 Check the Instagram account that you will be delivering your posts with and click Next.

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Step 6 Check the Facebook page that your Instagram account is linked to.

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Step 7. Accept all the permissions and click Done.

WARNING

In order to connect successfully, all the permissions will need to be accepted. If any of the permissions are disabled, you will be directed to a "Failed Connection" message. If you have any questions or concerns, the following article will explain the permission and connection process in further detail

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Step 8 Click Okay.

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