Within the GRIN platform, you have the ability to send payments directly to your influencers. Also, when payments are made outside of GRIN they can be recorded, as well. This gives you the ability to manage and track your influencer payments in one place.
Within GRIN there are two selection types and the differentiation can be found below:
- Cash Payment: This is a direct payment sent from the platform. This required the influencers to connect their PayPal and submit a W-9 or W-8BEN.
- Offline Payment: This option is used if you are simply recording the payment, but it will actually be sent to the influencer outside of the platform.
Part 3 of this guide will take you through submitting a "Cash Payment" while part 5 will take you through how to record and "Offline Payment".
Within this article, you will learn how to:
- Add Account Funds
- Review Influencer Conversions
- Submit Influencer Payments
- Submit Custom Payments
- Record Offline Payments
- Cancel Pending Payments
Add Account Funds
Note
A payment method needs to be added prior to adding account funds to payout influencers. Please contact your CSM in order to set up a payment method.
Step 1 Click your profile name and select Account Settings from the drop-down menu.
Step 2 On the menu on the left-hand side, click Payment Settings and click Deposit Funds.
Step 3 Choose a payment method, enter a deposit amount and click Add Funds.
Note
When you use a credit card to pay for influencers you will incur a 2.9% + $0.30 processing fee each time funds are added to your account.
Step 4 On the menu on the left-hand side, click Payment Settings, and under Enable Payments, select Enabled.
Note
If 'Disabled' is selected your influencers will not have the option to connect their PayPal and submit a W-9 in order to receive payment.
Review Influencer Conversions
Step 1 Click Program and select Campaigns.
Step 2 Click the Campaign Work Room icon.
Step 3 In the 'Payments' section of the work room, click the number of conversions under either Link conversions or Code Conversions.
Step 4 View the conversions that have been made with your influencers' assigned discount code and/or affiliate link. You are able to view the date the order was made, the amount of the order, order #, verified status, etc.
In addition, you are able to view the Voided status of the order whether it was voided paid or voided unpaid. Also, the status of the order is shown by how much commission has been paid or owed to your influencers.
Note
The 'Balance Owed' calculation is determined by the amount owed to your influencers including proposals proposed amounts, code, and link earned commissions, which includes pending payment items.
Step 5 After review you are able to either delete the conversion or payout your influencer. You are able to delete the conversion by scrolling over on the conversions modal and under the 'Actions' column click Delete.
If the conversion is reviewed and accepted you are able to submit your influencer's payments.
Note
Once a conversion is deleted it will be both removed from the conversions modal and the Payouts section of your influencer's Live URL. Also, the Balance Owed equation will update to reflect the removal of the conversion. The order will not be deleted from your eCommerce store.
Submit Influencer Payments
Note
You will need to add funds to an influencer account before you can submit payment within Grin.
Step 1 Click Program and select Campaigns.
Step 2 Click the Campaign Work Room icon.
Step 3 In the Payments section of the work room, click the Pay Influencer icon.
Step 4 Click on Add Payment.
Step 5 Enter the Amount, select either Cash Payment or Offline Payment, and click Send Payment.
Submit Custom Payments
Step 1 Click Programs and select Campaigns.
Step 2 Click on the Campaign Work Room icon.
Step 3 Click on the Payments section in your workroom.
Step 4 Under the Actions column, click the Pay Influencer icon and click + Add Payment.
Step 5 Select a date, the reason for payment, the amount to be sent, and click Send Payment.
Record Offline Payments
Step 1 Click Programs and select Campaigns.
Step 2 Click on the Campaign Work Room icon.
Step 3 Click on the Payments section in your workroom.
Step 4 Click the Pay Influencer icon and click + Add Payment.
Step 5 Select a date, the reason for payment, the amount to be sent.
Step 6 Select Offline Payment and then click Record Payment.
Cancel Pending Payments
Note
Only offline payments or payments whose statuses are still pending can be canceled. Once the payment has been processed it can no longer be canceled.
Step 1 Click Programs and select Campaigns.
Step 2 Click on the Campaign Work Room icon.
Step 3 Click on the Payments section in your workroom.
Step 4 In the Payments column, click on the blue number.
Step 5 In the Actions column, click Cancel.
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