Within the GRIN platform, you have the ability to send payments directly to your influencers. Also, when payments are made outside of GRIN they can be recorded, as well. This gives you the ability to manage and track your influencer payments in one place.
Within GRIN there are two selection types and the differentiation can be found below:
- Cash Payment: This is a direct payment sent from the platform. This required the influencers to connect their PayPal and submit a W-9 or W-8BEN.
- Offline Payment: This option is used if you are simply recording the payment, but it will actually be sent to the influencer outside of the platform.
Part 3 of this guide will take you through submitting a "Cash Payment" while part 5 will take you through how to record and "Offline Payment".
Within this article, you will learn how to:
- Add Account Funds
- Review Influencer Conversions
- Submit Influencer Payments
- Submit Custom Payments
- Record Offline Payments
- Cancel Pending Payments
Add Account Funds
Note
A payment method needs to be added prior to adding account funds to payout influencers. Please contact your CSM in order to set up a payment method.
Step 1 Click your profile name and select Account Settings from the drop-down menu.
Step 2 On the menu on the left-hand side, click Payment Settings and click Deposit Funds.
Step 3 Choose a payment method, enter a deposit amount and click Add Funds.
Note
When you use a credit card to pay for influencers you will incur a 2.9% + $0.30 processing fee each time funds are added to your account.
Step 4 On the menu on the left-hand side, click Payment Settings, and under Enable Payments, select Enabled.
Note
If 'Disabled' is selected your influencers will not have the option to connect their PayPal and submit a W-9 in order to receive payment.
Review Influencer Conversions
Step 1 Click Program and select Campaigns.
Step 2 Click the Campaign Work Room icon.
Step 3 In the work room click the "Conversions" tab.
Step 4 View the conversions that have been made with your influencers' assigned discount code and/or affiliate link. You are able to review the Date the order was made, the Conversion Type, the Revenue, Commission Amount, etc...
In addition, you are able to view the status of the order whether it has been verified, paid, or manually voided. In order to void any orders simply hover over the end of the contact's row and click the 'x' icon to Void any conversion. Once voided, the commission will be removed to be paid out and removed from the Influencer's Live Site. The voided order's revenue will also be removed from the Reporting calculation.
Note
Once a conversion is deleted it will be both removed from the conversions modal and the Payouts section of your influencer's Live URL.
Submit Influencer Payments
Note
You will need to add funds to an influencer account before you can submit payment within Grin.
Step 1 Click Program and select Campaigns.
Step 2 Click the Campaign Work Room icon.
Step 3 In the Payments tab of the work room, select the Influencers you would like to pay.
Step 4 Once selected, click the Make Payments button on the top menu bar.
Step 5 Review your payments, select the individual payment or choose Select All, and click Review Payments.
Step 6 Click on Send Payments.
Submit Custom Payments
Step 1 Click Programs and select Campaigns.
Step 2 Click on the Campaign Work Room icon.
Step 3 In the Payments section of the work room, click on + Add Payables.
Step 4 Select the influencer that payable will be for, the type of payable, the amount to be paid, and click Add.
Record Offline Payments
Step 1 Click Programs and select Campaigns.
Step 2 Click on the Campaign Work Room icon.
Step 3 In the Payments tab of the work room, select the Influencers you would like to pay.
Step 4 Click on the blue checkmark and select Make Payment.
Step 5 Select your payments or choose Select All, select Offline Payment, and click Review Payments.
Step 6 Click on Record Payments.
Cancel Pending Payments
Note
Only offline payments or payments whose statuses are still pending can be canceled. Once the payment has been processed it can no longer be canceled.
Step 1 Click Programs and select Campaigns.
Step 2 Click on the Campaign Work Room icon.
Step 3 Click on the Payments tab and click on the number next to the payment in the Payments column
Step 4 Locate the payment you would like to cancel and click the X icon under the Actions column.
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