FAQs

A list of the most frequently asked questions by Grin Customers.

Ryan Brown avatar Jairo Gomez avatar Tessa Brown avatar +1
34 articles in this collection
Written by Ryan Brown, Jairo Gomez, Tessa Brown and 1 other

Required WooCommerce Settings for Creating Orders.

Learned the require settings that must be set in order to be able to create order from within GRIN.
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Written by Jairo Gomez
Updated over a week ago

How do I enable conversion tracking in WooCommerce?

affiliate, conversion, tracking, woo, woocommerce
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Written by Ryan Brown
Updated over a week ago

How do I Change the Application URL?

Learn how to change your account domain that appears in the browser URL when influencers are applying to join your program.
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Written by Jairo Gomez
Updated over a week ago

How do I Delete Influencers from the "My Influencers" tab?

Learn how to remove influencer from the "My Influencers" tab
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Written by Jairo Gomez
Updated over a week ago

Why are Influencers in "My Influencers"/"Prospects" still Appearing in Searches?

An explanation of why influencers that you already have in either "My Influencers" or "Prospects" appear in your searches.
Jairo Gomez avatar
Written by Jairo Gomez
Updated over a week ago

How are Impressions Calculated for Reporting

Learn how we calculate impression for campaign reporting.
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Written by Jairo Gomez
Updated over a week ago

How do I Calculate Cost Per Engagement

This is the formula that can be used to calculated your cost per engagement.
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Written by Jairo Gomez
Updated over a week ago

How is Total Reach Calculated?

Learn how the total reach of influencer is calculated in GRIN
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Written by Jairo Gomez
Updated over a week ago

How are Engagement Rates Calculated?

Learn how we calculate the engagement rate of the influencers found in our database.
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Written by Jairo Gomez
Updated over a week ago

Can I Download Carousel Posts?

Learn how carousel posts come into the "Content" tab and how you can export them.
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Written by Jairo Gomez
Updated over a week ago

Why Aren't Products Appearing in Proposals?

Learn why products that you have made available as compensation to your influencers are not appearing for selection in their Live URLs.
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Written by Jairo Gomez
Updated over a week ago

How do I add Products as Compensation?

Learn how to add products as options for your influencers to select from as compensation.
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Written by Jairo Gomez
Updated over a week ago

Why Don't I see the "Links" tab in my "Work Room"?

Learn why you're not seeing the affiliate link tab appear in your campaigns "Work Room"
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Written by Jairo Gomez
Updated over a week ago

How do I Check on my Account Limits & Plan Details?

Brief explanation on how to to look at your recruit & influencer limits, and the rest of your subscription information.
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Written by Jairo Gomez
Updated over a week ago

How can I Change an Email on a Landing Page?

Learn how to change the support email that influencers are instructed to use if they have any questions regarding a campaign and its tasks,
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Written by Jairo Gomez
Updated over a week ago

Why Can't I Create a Shopify Order?

Learn why you are unable to create a Shopify order for your influencers, after they have selected a product.
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Written by Jairo Gomez
Updated over a week ago

How do I enable conversion tracking in Shopify?

Affiliate, conversion tracking, Shopify
Ryan Brown avatar
Written by Ryan Brown
Updated over a week ago

Can I Tag Influencers While Importing them?

Learn how to set tags on influencers that you are importing into either "Prospects" or "My Influencers" of the platform.
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Written by Jairo Gomez
Updated over a week ago