When adding Influencers/Prospects, either from search, import or manually, it can take up to 90 seconds for their networks to sync on their record.

We always attempt to get the most up to date information from the network providers directly, which takes time to gather, process and sync.

With this being said, there are occasions in which this process can fail and one or more networks do not sync. If this happens, you can add the network url on the Influencer's profile to apply a "force" sync. 

We are collaborating with the network providers and working to solve this. The recent changes made by Facebook, Instagram, Twitter and YouTube should allow us to develop a more robust syncing system.

To learn how to connect an influencer's social media networks, click here.

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